Customer Service and Sales Certification Assessment

Credential Source Contact Information

Source Company Name:
NRF Foundation
Contact:
Kate Fessler, Director Of Outreach For RISE Up
Phone:
202.626.8130

Credential Contractor

Credential Contractor:
Penn Foster
Contact:
Nicole Solano, Client Success Manager
Phone:
617658.3601

Test Administration

Test Site:
  • School: Online
Paper & Pencil
No
Can the instructor take this test?:
Yes
Number of Test Items:
75
Time Allowed (minutes):

90

Passing Score (percent):

70

Cost Per Test:

$55

Additional information:

Certification is renewable every three years.

Timing

Multiple test sessions:
Yes
Time of day
Yes
Order of tasks
Yes
Planned breaks during test
Yes
Is extended time an option for the test-taker?
No

Setting

Test location
Yes
Adaptive or special furniture
Yes
Special lighting
Yes

Presentation

Written directions accompanying oral directions
Yes
Specific verbal prompts
Yes
Visual aids
No
Amplification equipment
Yes
Headphones, earmuffs, or earplugs
Yes
Large-print test
No
Braille test
No
Read-aloud test
Yes
Audio test
No
Interpreting/transliterating testing directions
Yes
Interpreting/Transliterating the test
Yes

Response

Enlarged copy of the answer document
No
Communication board or choice cards
No
Examiner records responses
No
Brailler
No
Word processor or word processor with speech-to-text
No
Augmentative communication device
No
Word prediction software
No
Spelling aids
Yes
English dictionary
Yes
Dictation using a recording device
Yes
Dictation to a scribe
Yes
Read back student response
Yes
Calculator and arithmetic tools
Yes
Calculator with additional functions
No
Math aids
Yes
Dry erase board
Yes
Additional writing implements
Yes

Audio test
No
Bilingual dictionary
No
Dictation to a scribe
No
English dictionary
Yes
Examiner records responses
Yes
Flexible Schedule
Yes
Multiple test sessions
No
Read-aloud test
Yes
Test directions delivery
Yes
Visual aids
Yes

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