Certified Front Desk Representative Examination

Credential Source Contact Information

Source Company Name:
American Hotel and Lodging Educational Institute
Contact:
Elizabeth O'Brien, Product Manager Of Academic Markets
Phone:
312.715.6770

Credential Contractor

Credential Contractor:
Same as source
Contact:
Same as source
Phone:
Same as source
Email:
Same as source

Test Administration

Test Site:
  • School: Online
Paper & Pencil
Yes
Can the instructor take this test?:
Yes
Number of Test Items:
30
Time Allowed (minutes):

60

Passing Score (percent):

70

Cost Per Test:

$75

Timing

Multiple test sessions:
Yes
Time of day
Yes
Order of tasks
Yes
Planned breaks during test
Yes
Is extended time an option for the test-taker?
No

Setting

Test location
Yes
Adaptive or special furniture
Yes
Special lighting
Yes

Presentation

Written directions accompanying oral directions
Yes
Specific verbal prompts
Yes
Visual aids
No
Amplification equipment
Yes
Headphones, earmuffs, or earplugs
Yes
Large-print test
Yes
Braille test
Yes
Read-aloud test
Yes
Audio test
Yes
Interpreting/transliterating testing directions
Yes
Interpreting/Transliterating the test
Yes

Response

Enlarged copy of the answer document
No
Communication board or choice cards
Yes
Examiner records responses
Yes
Brailler
Yes
Word processor or word processor with speech-to-text
Yes
Augmentative communication device
Yes
Word prediction software
Yes
Spelling aids
Yes
English dictionary
Yes
Dictation using a recording device
Yes
Dictation to a scribe
Yes
Read back student response
Yes
Calculator and arithmetic tools
Yes
Calculator with additional functions
Yes
Math aids
Yes
Dry erase board
Yes
Additional writing implements
Yes

Audio test
Yes
Bilingual dictionary
No
Dictation to a scribe
Yes
English dictionary
Yes
Examiner records responses
Yes
Flexible Schedule
Yes
Is extended time an option for the test-taker?
No
Multiple test sessions
Yes
Read-aloud test
Yes
Test directions delivery
Yes
Visual aids
Yes

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