Title: (Optional) Apply customer-service behaviors and attitudes.
Course: Education for Employment - Exploratory (Preparation) (22900-9) > Section: Acquiring Customer-Service Skills

Application should include

- communications skills (verbal and nonverbal, including listening)
- respecting everyone and attending to their needs equally
- human-relations skills (e.g., being amicable and willing to help)
- business etiquette
- product/service knowledge
- problem-solving skills.

Application should include the recognition that the skills used in customer service are applicable and important in the home, school, and community.

Process/Skill Questions:

- How can employees’ positive work ethic affect a business’s bottom line?
- How does an ethical employee respond to an unethical employer?
- Why should each worker demonstrate positive work ethic?
- How can you demonstrate good customer service through social media?
- What is your definition of quality customer service?