Title: (Optional) Identify problem-solving behaviors and attitudes.
Course: Education for Employment - Exploratory (Preparation) (22900-9) > Section: Acquiring Customer-Service Skills

Identification should include

- resilience
- persistence
- diligence.

Process/Skill Questions:

- How does being objective help when solving a problem?
- What are the benefits of compromising to solve a problem?
- What are the consequences of not resolving a problem in the workplace?
- Why is it important to be objective when solving a problem?