Title: (Optional) Describe the selling process.
Course: Principles of Business and Marketing (12051-18) > Section: Exploring the Core Concepts of Business and Marketing

Description should include the following steps:

- Pre-approach/prospecting
- Approach
- Determining customer needs and wants
- Presentation (features and benefits)
- Handling objections
- Suggestion selling
- Closing the sale
- Follow-up/relationship-building