Title: Write a business letter to request information or materials.
Course: Engineering Studies (21002) > Section: Communicating Technical Information

Writing a business letter should include

- selecting and conforming to an accepted business-letter style (i.e., block form or indented form)
- including all components of a business letter (e.g., heading, inside address, salutation)
- using clear, concise language so that the message cannot be misunderstood
- using correct spelling, grammar, punctuation, and sentence structure
- using a business-like, professional tone adapted for the specific audience.

Process/Skill Questions:

- What steps can an engineer take to communicate complex concepts in nontechnical terms to clients?
- What could be the consequences of a client inadvertently miscommunicating or inadequately communicating with an engineer?
- What steps can an engineer take to ensure that communication between the engineer and the client is thorough, accurate, and effective in both directions?
- Why is it important to assess a client's understanding of communications?