Title: Greet patients.
Course: Dental Careers I (14054-I) > Section: Demonstrating Administrative Functions and Chairside Procedures

Greeting patients should include in-person, telephone, and written interactions.

Process/Skill Questions

- What are some hallmarks of courteous behavior?
- How can one tell whether a patient is anxious about treatment?
- What information should be in a letter of introduction to a dental office?
- Why is it important to answer the phone on the first ring?