Title: Explain consumer responsibilities.
Course: Family and Consumer Sciences Exploratory III (19251-18) > Section: Maximizing Consumer and Family Resources

Explanation should include

- being an informed consumer
- conducting product research
- using a product for its intended purpose
- filing complaints or seeking a refund/exchange when there is a problem with a product
- purchasing products from legitimate retailers
- evaluating labels and advertising
- reading and following user manuals/directions
- complying with product recalls.

Process/Skill Questions:

Thinking

- Why should you be aware of your responsibilities as a consumer?
- What happens when consumers do not fulfill their responsibilities?

Communication

- Why is it important to interact respectfully with sales associates and store managers?
- What are the next steps if the sales associate does not resolve a problem with a product?

Leadership

- What are the legal and ethical implications of returning a used, worn, or damaged item to a store?
- Who is affected by irresponsible consumer behavior?

Management

- What skills do you need to be a responsible consumer?
- What community resources are available if you need to make a complaint?