Explanation should include communicating to the customer

• different types of warranties offered
• product safety legislation
• consumer responsibility and rights related to product performance.

Process/Skill Questions:

• What state and federal laws govern warranties?
• How are warranties evaluated in product planning?
• What is the difference between a warranty and a guarantee?
• Why do businesses offer extended warranties?
• What alternatives can businesses offer instead of warranties?
• What are the consumer's responsibilities when it comes to product performance?