Title: Identify basic claims handling procedures.
Course: Automotive Fixed Operations (20906) > Section: Establishing Successful Sales

Identification should include

- estimating revisions and additions
- following up with the customer
- following up with the insurance company
- following up with the sublet provider
- reviewing warranty information
- reviewing technical and consumer protection information
- explaining the duration of out-of-service time
- explaining estimate to customer/client.

Process/Skill Questions:

- Why is it important to explain the procedure to the customer?
- Why is it important to obtain approval from the customer or insurance company prior to the repair?