Title: Demonstrate knowledge of warranty policies, procedures, and parameters.
Course: Automotive Fixed Operations (20906) > Section: Service Advisor: Understanding Warranties, Service Contracts, Service Bulletins, and Campaigns/Recalls

Demonstration should include knowledge of

- OEM warranty parameters (e.g., 3-36, 10/100)
- coverage and duration of differing warranties (e.g., OEM, new, used, aftermarket)
- new vs. used warranty coverage
- aftermarket warranty policies
- deductibles
- conditions that could void the warranty
- policies and procedures for filing a claim
- items exempt from coverage.

Process/Skill Questions:

- What is a deductible?
- What is not covered in a bumper to bumper warranty?
- What will void one’s warranty?