Title: Demonstrate negotiation skills to reach an agreement.
Course: Automotive Fixed Operations (20906) > Section: Establishing Successful Sales

Demonstration should include

- repair options based on parts choices (e.g., OEM, aftermarket, LKQ, reconditioned)
- repair labor times based on OEM set standard times.

Process/Skill Questions:

- What is an acceptable profit margin?
- Why is it important to understand repair labor times?