Title: Identify alternative transportation options.
Course: Automotive Fixed Operations (20906) > Section: Developing Customer Relations Skills in the Automotive, Diesel, and Collision Industries

Identification could include

- loaner vehicle
- rental car
- shuttle service
- valet service
- waiting in the service department customer lounge.

Process/Skill Questions:

- What is the benefit of providing loaner vehicles?
- When is it appropriate for the customer to wait on-site for the repair to be completed?