Title: Determine vehicle status and completion expectations.
Course: Automotive Fixed Operations (20906) > Section: Developing Customer Relations Skills in the Automotive, Diesel, and Collision Industries

Determination should include

- providing initial estimate of costs and time to completion
- providing updates on status
  - staffing
  - parts availability.

Process/Skill Questions:

- Why is continuous communication important for all stakeholders?
- What could cause the final estimate to vary from the initial estimate?