Title: Explain the technician’s diagnosis and service recommendations.
Course: Automotive Fixed Operations (20906) > Section: Service Advisor: Exploring Shop Operations

Explanation should include

- the diagnosis
- the recommended service and how it relates to customer’s concern
- additional procedures associated with the required repair.

Process/Skill Questions:

- How does one explain technical concepts to a non-technical person?
- What can result if needed repairs are declined?