Title: Confirm invoice accuracy.
Course: Automotive Fixed Operations (20906) > Section: Developing Customer Relations Skills in the Automotive, Diesel, and Collision Industries

Confirmation should include an explanation of invoice details, such as

- work performed
- declined/deferred work
- warranty applied to work performed
- aftermarket or factory-produced/original equipment manufacturer (OEM) parts
- used parts/like, kind, quality (LKQ)
- itemized parts list
- other charges
  - applicable taxes
  - hazardous material and disposal fees (e.g., tires, waste oil)
  - shop supplies (e.g., nuts, bolts)
  - sublet.

Process/Skill Questions:

- Why are shop supplies billed on every invoice?
- Why are hazardous materials fees billed on every invoice?