Title: Identify the need and procedure for special orders and/or handling charges.
Course: Automotive Fixed Operations (20906) > Section: Exploring General Operations in the Parts Department

Identification should include

- returnability
- shipping charges
- restocking fees.

Process/Skill Questions:

- What steps should one follow when placing a special order for a customer?
- How does one determine if a handling charge should be applied to an order?
- How are shipping charges calculated?
- What is a restocking fee?