Title: Verify the repair order accuracy prior to repair service authorization.
Course: Automotive Fixed Operations (20906) > Section: Developing Customer Relations Skills in the Automotive, Diesel, and Collision Industries

Verification should include

- customer name, address, phone number and preferred form of contact
- vehicle information
- name of insurance company and policy number
- warranty policy information
- customer signature
  - authorizing vehicle repair
  - authorizing the insurance company’s inspection of the problem with the vehicle (e.g., collision, hail damage).

Process/Skill Questions:

- Why is it important to read the repair order before performing work?
- Why is it important to have the customer’s signature?