Title: Document vehicle condition at intake.
Course: Automotive Fixed Operations (20906) > Section: Developing Customer Relations Skills in the Automotive, Diesel, and Collision Industries

Documentation should include

- vehicle identification number (VIN)
- make, model, and color of the vehicle
- license plate number
- photo of odometer mileage (mileage in/mileage out)
- acknowledgment of prior damage
- photo or written record of damage
- special instructions (e.g., wheel lock, alarm).

Process/Skill Questions:

- Where is the VIN located?
- Why are photos and records of prior damage important?