Title: Identify method of payment.
Course: Automotive Fixed Operations (20906) > Section: Developing Customer Relations Skills in the Automotive, Diesel, and Collision Industries

Identification should include

- cash on delivery (COD)
- coupon or reward program
- warranty
- fleet maintenance program
- insurance
- deductible.

Process/Skill Questions:

- What are the benefits of different payment methods?
- How can payment methods affect repair time?