Title: Identify potential security and fraud risks.
Course: Automotive Fixed Operations (20906) > Section: Exploring General Operations in the Parts Department

Identification should include

- customer information
  - personal identifiable information (PII)
  - credit card information
- fraudulent parts returns
- email, text, or telephone phishing.

Process/Skill Questions:

- Why is it important to inspect every returned item?
- What are some common types of fraud that can occur in a parts department?
- How can one verify the authenticity of a payment method before completing a transaction?
- What is the procedure for handling a credit card that is stolen?