Title: Document information about recommended services performed or declined.
Course: Automotive Fixed Operations (20906) > Section: Service Advisor: Exploring Shop Operations

Documentation should include

- all work performed and declined
- reasons for customer declining work
- written confirmation of declined work with customer’s signature.

Process/Skill Questions:

- Why is it important to have proper documentation?
- Why is a repair order a legal document?
- What can result from unauthorized vehicle repairs?