Title: Identify details of the incident/accident necessary to determine the full extent of vehicle damage.
Course: Automotive Fixed Operations (20906) > Section: Service Advisor: Preparing for Damage Estimating

Identification should include

- identifying pre-existing damage
- identifying and recording prior repairs
- performing visual inspection of non-structural components
- recording fit and finish concerns (e.g., color mismatch, factory gaps).

Process/Skill Questions:

- Why are details important?
- How can an incomplete vehicle report affect the repair process?