Title: Document customer and vehicle information.
Course: Automotive Fixed Operations (20906) > Section: Developing Customer Relations Skills in the Automotive, Diesel, and Collision Industries

Documentation should include

- customer contact information
- mileage
- VIN
- country of origin
- make
- model
- restraint system
- body type
- production date
- engine type
- vehicle options
  - trim level,
  - paint code
  - transmission
  - accessories
  - modifications.

Process/Skill Questions:

- Why is customer contact information important?
- What is the importance of a production date?
- What is a calibration code?