Title: Perform customer follow-up.
Course: Automotive Fixed Operations (20906) > Section: Developing Customer Relations Skills in the Automotive, Diesel, and Collision Industries

Performance should include

- asking customers to complete a satisfaction survey
- tracking results of customer satisfaction index (CSI)
- scheduling the next preventive maintenance appointment.

Process/Skill Questions:

- What software can be used for customer retention?
- Why is it important to have a customer satisfaction survey?