Title: Determine overlap deductions, included operations, and non-included operations.
Course: Automotive Fixed Operations (20906) > Section: Service Advisor: Exploring Shop Operations

Determination should include

- defining
  - overlap deductions
  - included operations
  - non-included operations
- prices
- sublet charges
- allowances
- fees for non-included operations
- miscellaneous items.

Process/Skill Questions:

- What is an included operation?
- What is a non-included operation?
- Who determines overlap fee deductions?