Title: Communicate shop production, efficiency, repair, and service quality.
Course: Automotive Fixed Operations (20906) > Section: Service Advisor: Exploring Shop Operations

Communication should include

- recognition for positive results (e.g., employee of the month)
- assessment of success in meeting quality control goals (e.g., shop efficiency, CSI)
- suggestions to improve shortcomings (e.g., corrective actions, additional training)
- discussion regarding comebacks
- performance evaluations.

Process/Skill Questions:

- Why is it important for employees to be involved in conversations related to production, efficiency, and service quality?
- What is a comeback in the automotive repair industry?
- How is the CSI tracked, and how can it affect established bonus programs?