Title: Review the vehicle’s service history.
Course: Automotive Fixed Operations (20906) > Section: Developing Customer Relations Skills in the Automotive, Diesel, and Collision Industries

Reviewing should include

- prior repairs (performed and declined)
- prior accident report (Carfax, manufacturer documentation)
- recalls (e.g., safety, mechanical)
- preexisting damage (e.g., flooding, lightening damage, collision).

Process/Skill Questions:

- How can vehicle repair history help to diagnose current concerns?
- Why are recalls important?
- Why should one check for open campaigns and recalls prior to repairs?