Title: Prioritize vehicle needs and/or service recommendations.
Course: Automotive Fixed Operations (20906) > Section: Establishing Successful Sales

Prioritization should include

- safety concerns (e.g., fuel leak)
- state inspection requirements
- potential failure of crucial parts (e.g., brakes, tires, wheel bearing)
- preventive maintenance
- acknowledgment of customer’s budget.

Process/Skill Questions:

- How does one prioritize repairs to ensure customer retention?
- Which kinds of repairs have priority?