Title: Document pertinent customer contact information.
Course: Automotive Fixed Operations (20906) > Section: Developing Customer Relations Skills in the Automotive, Diesel, and Collision Industries

Documentation should include

- customer contact information (e.g., phone, email)
- insurance provider
- warranty documentation.

Process/Skill Questions:

- How does one determine a customer’s preferred method of contact?
- How is customer contact documented?
- What is an aftermarket warranty?