Title: Communicate the importance of related and additional services.
Course: Automotive Fixed Operations (20906) > Section: Establishing Successful Sales

Communication should include

- an explanation of added value post-service and/or repair
- value of the vehicle vs. the cost of the repair
- benefits of superior products (e.g., premium brake pads, synthetic oil)
- the importance of protecting one’s investment
- additional services provided for increased reliability.

Process/Skill Questions:

- Why are additional services important?
- How should one respond to a customer’s objection to an attempted upsell?
- How should one address a customer with a limited time allowance for required repairs?