Title: Establish completion expectations.
Course: Automotive Fixed Operations (20906) > Section: Service Advisor: Exploring Shop Operations

Establishing should include

- collaboration with the technician
- communication with the customer
- communication with the insurance adjustor
- verification with any sublet repair
- verification of parts availability.

Process/Skill Questions:

- Why should one use conservative completion time estimates?
- Why is communication important with all parties involved?
- How can lack of communication affect customer satisfaction?