Title: Use reference information for warranties, service contracts, technical service bulletins (TSBs), and campaigns/recalls.
Course: Automotive Fixed Operations (20906) > Section: Service Advisor: Understanding Warranties, Service Contracts, Service Bulletins, and Campaigns/Recalls

Use should include researching applicable service information systems (i.e., ProDemand, ALLDATA, Mitchell, OEM programs).

Process/Skill Questions:

- What is the National Highway Traffic Safety Administration’s role in issuing recalls?
- What is a service contract?
- What is the preferred method of researching TSBs and recalls?