Title: Manage workflow.
Course: Automotive Fixed Operations (20906) > Section: Service Advisor: Exploring Shop Operations

Management should include

- maintaining promised repair schedule
- updating customer on status of repair
- having knowledge of technician’s progress
- having knowledge of the technician’s accreditations, certifications, and proficiency
- understanding labor time standards
- understanding parts availability and the ordering process.

Process/Skill Questions:

- What is the importance of communication between the service writer and the technician?
- Why is it important to know the technician’s skill level?