Title: Schedule patients' appointments.
Course: Medical Assistant I (14151-I) > Section: Performing Office Functions

Scheduling patients' appointments should include

- listing and explaining the various scheduling methods (e.g., new, established, same day, routine vs. urgent)
- roleplaying a scheduling encounter with a patient
- ensuring a smooth flow of patients with a minimal wait time
- processing referrals.

Process/Skill Questions:

- What types of scheduling are commonly used in the healthcare field?
- What is triage? How does it relate to scheduling?
- What are some special situations that would affect scheduling?