Title: Identify procedures for managing mail, email, and social media.
Course: Medical Assistant I (14151-I) > Section: Performing Office Functions

Identification should include

- sorting mail and email
- posting mail
- distributing mail and email
- handling special classes of mail and email
- addressing social media.

Process/Skill Questions:

- What is the procedure for sorting and distributing mail?
- What are special classes of mail, and how are they handled?
- What are the consequences of mishandled mail?