Title: Describe the essentials for patient/respiratory therapist interaction.
Course: Respiratory Therapy I (14061-I) > Section: Developing Effective Communication and Patient Care Skills

Description should incorporate concepts and techniques related to

- approaching the patient
- using empathic listening (i.e., giving undivided attention, nonjudgmental listening, being quiet, assuring understanding by asking clarifying questions or restating what was heard)
- identifying the patient by two verifications (e.g., birth date, spelling of last name)
- addressing and treating the patient appropriately and respectfully
- explaining a procedure to the patient
- providing patient education about the need for and the outcome of a procedure
- applying effective verbal and nonverbal communication
- initiating rapid response of the designated healthcare team.

Process/Skill Questions:

- Why is it vital to have two forms of identification when verifying patients? Why do patients sometimes misidentify themselves?
- Why is the initial greeting a vital part of patient care?
- What is the difference between the Rapid Response Team and the Code Blue Team?