Title: Draft a response to a customer complaint.
Course: Agricultural Business Operations II (18201-36) > Section: Operating the Agribusiness

Draft should include

- discussion of the features/benefits of the product in a professional manner
- using proper forms of address
- maintaining professionalism
- showing respect for the customer and attention to the complaint
- providing redress.

Process/Skill Questions:

- What steps are involved in responding to customer complaints?