Title: Verify engine performance concerns; determine needed action.
Course: Automotive Technology III (20104-III) > Section: ENGINE PERFORMANCE: General

Verification should include

- verifying the customer concern
- determining the proper function of a relevant engine component
- checking for engine modifications
- comparing the component and function to a similar vehicle, if needed.

Process/Skill Questions:

- What information is needed from customers before a technician can begin to diagnose a problem?
- What is the first step in diagnosing the customer’s concern?
- What should be done if the technician cannot duplicate the problem?