Title: Demonstrate telephone etiquette.
Course: Office Specialist I - Preparation (12004-1) > Section: Using Telecommunications

Demonstration should include

- locating directory information
- monitoring tone
- being courteous
- avoiding the use of slang terms and fillers
- making a telephone call (i.e., introducing oneself, exercising courtesy, asking for the person with whom one wishes to speak, leaving a message)
- answering an incoming telephone call (i.e., following company protocol for answering the telephone, asking who is calling, taking a message, holding and transferring the call).