Justification should include
- having a qualified individual conduct a client assessment
- evaluating the results of the assessment
- determining the organization/s that can assist with meeting the identified needs.
Process/Skill Questions:
Thinking
- How would a professional present resource information to a client?
- What would happen if an agency cannot meet a client’s needs?
Communication
- What communication pitfalls should a professional avoid when referring clients to services?
- What are some reasons clients do not want to seek help?
Leadership
- What should a human services provider do if the client refuses the referral?
- How could a professional provide agency information to colleagues to complete a needs assessment?
Management
- What are some difficulties that may be encountered when dealing with a community services agency?
- Who is responsible for interacting with community services agencies on a client’s behalf?