Troubleshooting should include the following common symptoms and appropriate tools:
- Common symptoms
- Dim display
- Intermittent wireless
- No wireless connectivity
- No Bluetooth connectivity
- Cannot broadcast to external monitor
- Touchscreen non-responsive
- Apps not loading
- Slow performance
- Unable to decrypt email
- Extremely short battery life
- Overheating
- Frozen system
- No sound from speakers
- Inaccurate touch screen response
- System lockout
- Tools
- Hard reset
- Soft reset
- Close running applications
- Reset to factory default
- Adjust configurations/settings
- Uninstall/reinstall apps
- Force stop
Process/Skill Questions:
- What are reasons why an application might be running slowly?
- What are reasons why the battery of a mobile device becomes depleted faster than normal?
- What is the difference between a hard reset and soft reset?
- What should be done with user data prior to performing a factory reset?