Identification should include the following:
- Voice over IP (VoIP)
- Video
- Real-time services
- Presence
- Multicast vs. unicast
- QoS
- Differentiated Services Code Point (DSCP)
- Class of Service (COS)
- Devices
- UC servers
- UC devices
- UC gateways
Process/Skill Questions:
- What is VoIP?
- What are some examples of unified technologies?
- What is the difference between multicast and unicast?