Troubleshooting should include the following common symptoms and appropriate tools:
- Common symptoms
- Signal drop/weak signal
- Power drain
- Slow data speeds
- Unintended WiFi connection
- Unintended Bluetooth pairing
- Leaked personal files/data
- Data transmission over limit
- Unauthorized account access
- Unauthorized root access
- Unauthorized location tracking
- Unauthorized camera/microphone activation
- High resource utilization
- Tools
- Anti-malware
- App scanner
- Factory reset/clean install
- Uninstall/reinstall apps
- WiFi analyzer
- Force stop
- Cell tower analyzer
- Backup/restore
- iTunes/iCloud/Apple Configurator
- Google Sync
- One Drive
Process/Skill Questions:
- Why would a monitor go black after Windows begins to load?
- What is VGA mode, and why is it important?
- What happens to hardware when drivers are not up-to-date?
- What are reasons why personal files or data are leaked?
- Why is a factory reset or clean install beneficial?
- What is the benefit of Apple’s mobile device management (MDM) program?
- What is the equivalent of Apple’s MDM for a Windows device? Android?