Title: (Optional) Schedule patients in a clinical setting.
Course: Medical Assistant II (14151-II) > Section: Performing Office Functions

Scheduling patients in a clinical setting may include

- using an electronic appointment scheduling system
- maintaining an appointment book
- keying in and reviewing a daily schedule
- reviewing schedule with healthcare provider
- arranging and scheduling patients for admission, surgery, or diagnostic testing
- rescheduling missed appointments.

Process/Skill Questions:

- What is the difference between electronic scheduling and paper appointment-book scheduling? In what circumstances might one be preferable to the other?
- What are the roles of effective communication in scheduling and rescheduling patients?
- Why is it sometimes necessary to review the schedule with the physician?