Title: Demonstrate proficient communication skills, as required by Virginia Board of Nursing regulation.
Course: Nurse Aide I (14051-I) > Section: Communicating in the Healthcare Environment

Demonstration should include

- communicating with clients/residents/patients, family, staff, and visitors
- communicating on the telephone
- recording and reporting oral, written, and electronic information
- reporting and recording changes to client condition in a timely manner
- answering call lights in a timely manner
- knowing limitations within the scope of practice.

Teacher Resources:

- 18VAC90-26-40 A.1-9
- 18VAC90-26-40 A.5-6
- 18VAC90-26-40 A.10

Refer to Unit II in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2023.

Process/Skill Questions:

- What are the guidelines for greeting a client?
- What guidelines should be followed when taking and conveying a telephone message?
- What might be the consequences of not answering a call light in a timely manner?
- What are the consequences of not recording and reporting information regarding the condition of a client?
- What methods can be used to communicate with a disgruntled family member?