Employment of active-listening techniques should include
- expressing interest through actions and facial expressions
- paraphrasing key points back to the speaker
- asking questions at appropriate times
- maintaining eye contact
- refraining from interrupting the speaker
- stopping all other activities (e.g., turning off music, turning away from a computer, setting papers down)
- keeping comments brief and on topic.
Process/Skill Questions:
- What is meant by active listening?
- How would you demonstrate effective listening skills (e.g., through role-playing)?
- How would you demonstrate ineffective listening skills (e.g., through role-playing)?