Title: Discuss communication with families.
Course: Nurse Aide I (14051-1) > Section: Communicating in the Healthcare Environment

Discussion includes

- responding to requests and complaints
- answering questions honestly.

Refer to Unit II in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2018.

Process/Skill Questions:

- What topics are acceptable/not acceptable for a CNA to discuss with family members?
- How should a CNA approach communication with a family member who may be combative?
- How and to whom should a CNA report communication challenges?