Title: Demonstrate proficient communication skills, as required by Virginia Board of Nursing regulation.
Course: Nurse Aide I (14051-1) > Section: Communicating in the Healthcare Environment

Demonstration should include

- communicating with clients/residents/patients, family, staff, visitors
- communicating on the telephone
- recording and reporting oral, written, and electronic information
- the importance of timely reporting and recording changes to client/resident/patient condition
- answering call lights
- knowing limitations within the scope of practice.

Links:

18VAC90-26 A.1-9

18VAC90-26 A.5-6

18VAC90-26-40 A.10

Refer to Unit II in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2018.

Process/Skill Questions:

- What are the guidelines for greeting a client/resident/patient?
- What guidelines should be followed when taking and conveying a telephone message?
- What might be the consequences of not answering a call light in a timely fashion?
- What are the consequences of not recording and reporting information regarding the condition of a client/resident/patient?
- What methods can be used to communicate with a disgruntled family member?