Title: Explain the role of constructive criticism.
Course: Sports and Entertainment Marketing (12163-I) > Section: Developing Customer Service Skills

Explanation should note that feedback given in a positive and courteous way can help the recipient learn and grow. It should also emphasize the importance of validity, tact, tone, and setting when offering constructive criticism.

Process/Skill Questions:

- What is constructive criticism?
- Why is it important for a person to be able to accept constructive criticism?
- What should a manager consider before giving negative feedback?
- In what setting(s) should managers give feedback?
- Who should receive periodic feedback in an organization?
- How often should feedback be given?
- What is the best approach when receiving constructive criticism?