Title: Communicate a customer-service suggestion to a supervisor.
Course: Sports and Entertainment Marketing (12163-I) > Section: Developing Customer Service Skills

Communication should reflect the concept that suggestions should create positive working relationships and improve company policies and procedures. Typical categories for suggestions might include

- analyzing a problem or procedure
- determining a new or improved response or solution
- expressing suggestions in a positive manner
- following standard procedures for handling suggestions.

Process/Skill Questions:

- Why should an employee communicate suggestions to supervisors?
- Why is it important to think about and prepare what you want to say to your supervisor before meeting with him or her?
- Why is it important to follow up with your supervisor after offering a suggestion?
- What is an example of a customer service suggestion you would make to a supervisor?