Title: Explain consumer rights, responsibilities, remedies, and the importance of consumer vigilance.
Course: Personal Finance (19262-II) > Section: Developing Consumer Skills

Explanation should include basic rights of consumers, including

- the right to be informed
- the right to be safe
- the right to choose
- the right to be heard
- avenues for redress of consumer grievances (e.g., state and federal agencies, consumer protection laws, private groups such as Common Cause, Better Business Bureau).

Consumer responsibilities should include

- verifying receipts and statements
- identifying an incorrect bill
- maintaining consumer vigilance
- safeguarding against fraud
- practicing conservation and recycling habits
- donating to charitable organizations.

Remedies should include

- maintaining awareness of the rights and responsibilities of minors (especially in relation to contracts)
- contesting an incorrect bill
- registering a consumer complaint (including legal action, if appropriate)
- contacting consumer rights organizations, as appropriate.