Title: Demonstrate online etiquette.
Course: Marketing (12164) > Section: Communicating in the Workplace

Demonstration should include

- appropriate use of the Internet at work
- consistent use of standard English grammar and spelling in email
- professional email formatting
- greeting line with proper title (e.g., Mr., Mrs., Ms., Dr.)
- awareness of tone and how one can be misinterpreted
- appropriate use of emojis
- attention to the file size of attachments
- appropriate use of email functions (e.g., reply-all, cc, bcc)
- appropriate use of social media sites, including sharing posts/messages
- appropriate use of direct messages (e.g., Slack and other apps)
- using spell-check and proofreading
- practices reflecting an understanding that emails and social media posts become a permanent record and can be tracked.

Process/Skill Questions:

- How do businesses monitor employee activities online? Why?
- How do businesses and colleges use social networking sites to evaluate applicants?
- Why is it important to use standard English grammar and spelling in online business communication?
- How do businesses use email as a permanent record? What are the legal implications for an employee? For the business?
- How might an employer respond if you make negative posts about the company, co-workers, or situations?
- When is it appropriate to use emojis in emails?
- How might a business use social media as a positive tool to communicate?