Title: Demonstrate the effects of nonverbal communication on interactions with others.
Course: Marketing (12164) > Section: Communicating in the Workplace

Demonstration should include

- explaining the potential effects of nonverbal communication
  - positive effects (e.g., improved understanding, relationship-building)
  - negative effects (e.g., increased conflict, misunderstanding)
- exhibiting the positive use of nonverbal communication in interactions with others through gestures, posture, and facial expressions.

Process/Skill Questions:

- How might nonverbal communication and verbal communication produce conflicting messages? What effects might these conflicting messages have on the listener(s)?
- Why is it important to observe nonverbal communication in co-workers? In customers?
- What are some nonverbal cues that have different meanings in different cultures? How do these affect communication? Why is it important to know these?
- What are some nonverbal gestures that demonstrate respect?