Title: Demonstrate professional workplace behavior.
Course: Marketing (12164) > Section: Developing Professionalism in the Workplace

Demonstration should include

- maintaining a good work ethic
- practicing appropriate communication
- avoiding discriminatory practices
- refraining from inappropriate social media posts
- standing up for one’s beliefs and ideas in an appropriate manner
- asking questions at the appropriate time
- anticipating questions from co-workers and supervisors
- avoiding pushiness or aggression
- showing confidence and speaking with authority
- practicing time management
- approaching customers and following up with customers in a way that communicates interest, empathy, and courtesy
- prioritizing customers’ concerns.

Process/Skill Questions:

- What is meant by a good work ethic? Why is it important to an employee to have a good work ethic? Why is it important to the business?
- What is appropriate workplace behavior? Why is it important in a business setting?
- How should an employee address a person in a supervisory role at a place of business? How is this different from the way an employee might address peers at work? Friends outside work?
- Why do employers expect appropriate workplace behavior from their employees?
- What differences might there be between being assertive and being aggressive?
- What are the consequences of being unprofessional in the workplace?
- What forms of communication are appropriate in the workplace? Could this differ among industries?