Title: Medical Administration (14153-36)

Demonstrating Personal Qualities and Abilities
  Demonstrate creativity and innovation.
  Demonstrate critical thinking and problem-solving.
  Demonstrate initiative and self-direction.
  Demonstrate integrity.
  Demonstrate work ethic.
  WorkplaceReadinessSkillsPoster2019.pdf
Demonstrating Interpersonal Skills
  Demonstrate conflict-resolution skills.
  Demonstrate listening and speaking skills.
  Demonstrate respect for diversity.
  Demonstrate customer service skills.
  Collaborate with team members.
Demonstrating Professional Competencies
  Demonstrate big-picture thinking.
  Demonstrate career- and life-management skills.
  Demonstrate continuous learning and adaptability.
  Manage time and resources.
  Demonstrate information-literacy skills.
  Demonstrate an understanding of information security.
  Maintain working knowledge of current information-technology (IT) systems.
  Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  Apply mathematical skills to job-specific tasks.
  Demonstrate professionalism.
  Demonstrate reading and writing skills.
  Demonstrate workplace safety.
Examining All Aspects of an Industry
  Examine aspects of planning within an industry/organization.
  Examine aspects of management within an industry/organization.
  Examine aspects of financial responsibility within an industry/organization.
  Examine technical and production skills required of workers within an industry/organization.
  Examine principles of technology that underlie an industry/organization.
  Examine labor issues related to an industry/organization.
  Examine community issues related to an industry/organization.
  Examine health, safety, and environmental issues related to an industry/organization.
Addressing Elements of Student Life
  Identify the purposes and goals of the student organization.
  Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  Identify Internet safety issues and procedures for complying with acceptable use standards.
Exploring Work-Based Learning
  Identify the types of work-based learning (WBL) opportunities.
  (Optional) Reflect on lessons learned during the WBL experience.
  Explore career opportunities related to the WBL experience.
  (Optional) Participate in a WBL experience, when appropriate.
Managing Office Activities
  Prepare incoming and outgoing mail.
  Demonstrate the procedures for receiving and sending information, using electronic communications.
  Demonstrate alpha-numeric keyboarding techniques.
  Compose documents relating to the healthcare practice.
  Demonstrate procedures for maintaining and operating office equipment.
  Maintain the work environment.
  Manage inventory necessary for a healthcare practice.
  Receive deliveries of office equipment, supplies, and other orders from vendors.
  Identify procedures for handling medical emergencies in the office.
  Set up patient records.
  Scan patient documents.
  Maintain filing system of paper and electronic patient and office practice information.
  Maintain patient database.
  Manage patient appointments.
  (Optional) Maintain healthcare provider’s schedule.
  Demonstrate procedures for handling patient complaints.
  Manage reception area procedures as they relate to Health Insurance Portability and Accountability Act (HIPAA), Occupational Safety and Health Administration (OSHA), and other industry practices.
  Identify the procedure for obtaining insurance authorization for patient treatment or testing.
  Identify procedures for handling inpatient and outpatient hospital admissions and physician referrals.
  Identify types of health insurance coverage.
  Use medical terminology.
  Record information from the encounter form, applying the appropriate codes for billing purposes and insurance claims.
  Complete insurance claim form(s).
  Identify procedures for handling diagnostic test results
Enhancing Communication Skills
  Demonstrate personal interaction skills with patients, staff, and visitors.
  Process incoming calls.
  Complete outgoing calls.
  Describe new and emerging healthcare office technologies.
Identifying Legal and Ethical Issues in Healthcare Practices
  Describe the purpose of OSHA regulations as they relate to working in a medical office.
  Explain the HIPAA Privacy Rule as it relates to safeguarding the privacy of individually identifiable health information.
  Describe the procedures for handling pharmaceuticals in the office.
  Identify the American Medical Association (AMA) Principles of Medical Ethics.
  (Optional) Conduct research on medical cases, legal or ethical issues, medications, new medical procedures, or malpractice information.
Managing Financial Activities
  Prepare patient statements.
  Post payments from patients and insurance carriers.
  Describe various types of office expenditures.
  (Optional) Perform general banking procedures.
Enhancing Employability Skills
  Identify personal interests, aptitudes, and attitudes related to the qualities found in successful healthcare personnel.
  Update traditional or online portfolio for employment in a healthcare position.
  Participate in a mock interview for a healthcare position.
  Compose an interview follow-up letter.
  Compose a professional letter of resignation.
  Investigate employment opportunities for healthcare positions.
Preparing for Industry Certification
  Describe the process and requirements for obtaining industry certifications related to the Medical Administration course.
  Identify testing skills/strategies for certification examination.
  Demonstrate ability to successfully complete selected practice examinations.
  (Optional) Successfully complete an industry certification examination representative of skills learned in this course.
Additional Course Information
  6730 Student Competency Record_Copyright 2020.xlsx
  6730_6731 Teacher Resources.pdf
  6730_6731 Standards Correlations.pdf
  6730_6731 Acknowledgments and Copyright Information.pdf