Title: Demonstrate communication skills with patients with various needs.
Course: Medical Laboratory Technology I (14102-I) > Section: Understanding the Basics of Specimen Collection

Demonstration should include showing empathy to patients with various needs, including

- elderly patients
- patients with special needs
- pediatric patients
- critically ill patients
- non-English-speaking patients
- nonverbal patients.

Process/Skill Questions:

- How does one reassure parents of a pediatric patient?
- What is one legally prohibited from saying to a patient?
- What are empathetic behaviors that help put patients and their families at ease during a procedure?