Title: Explain the importance of communication skills with other members of the healthcare team in medical laboratory technology.
Course: Medical Laboratory Technology I (14102-I) > Section: Exploring Foundations in Medical Laboratory Technology

Explanation should include the importance of and techniques for exchanging diagnostic and other information with the appropriate departments and other professionals by

- conveying information in a clear, accurate, concise, and timely manner
- applying active listening skills by using reflection, restatement, and clarification
- demonstrating courtesy to others
- using and interpreting verbal and nonverbal behaviors to enhance communication within the scope of practice.

Process/Skill Questions:

- What communication skills are the most important when a medical laboratory professional interacts with a patient? Why?
- How can communication barriers result in patient error?
- How can insufficient communication between coworkers result in laboratory error?
- Why is sensitivity to cultural diversity essential to good patient communication?
- What is the purpose of using universal abbreviations in the medical field?
- What are the possible drawbacks of using medical abbreviations when communicating with patients? Coworkers? Physicians?
- How can different time-sensitive communication modes among healthcare team members be used to ensure effective and timely patient care?