Title: Lodging Management (12159)

Demonstrating Personal Qualities and Abilities
  Demonstrate creativity and innovation.
  Demonstrate critical thinking and problem solving.
  Demonstrate initiative and self-direction.
  Demonstrate integrity.
  Demonstrate work ethic.
  WorkplaceReadinessSkillsPoster2019.pdf
Demonstrating Interpersonal Skills
  Demonstrate conflict-resolution skills.
  Demonstrate listening and speaking skills.
  Demonstrate respect for diversity.
  Demonstrate customer service skills.
  Collaborate with team members.
Demonstrating Professional Competencies
  Demonstrate big-picture thinking.
  Demonstrate career- and life-management skills.
  Demonstrate continuous learning and adaptability.
  Manage time and resources.
  Demonstrate information-literacy skills.
  Demonstrate an understanding of information security.
  Maintain working knowledge of current information-technology (IT) systems.
  Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  Apply mathematical skills to job-specific tasks.
  Demonstrate professionalism.
  Demonstrate reading and writing skills.
  Demonstrate workplace safety.
Examining All Aspects of an Industry
  Examine aspects of planning within an industry/organization.
  Examine aspects of management within an industry/organization.
  Examine aspects of financial responsibility within an industry/organization.
  Examine technical and production skills required of workers within an industry/organization.
  Examine principles of technology that underlie an industry/organization.
  Examine labor issues related to an industry/organization.
  Examine community issues related to an industry/organization.
  Examine health, safety, and environmental issues related to an industry/organization.
Addressing Elements of Student Life
  Identify the purposes and goals of the student organization.
  Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  Identify Internet safety issues and procedures for complying with acceptable use standards.
Exploring Work-Based Learning
  Identify the types of work-based learning (WBL) opportunities.
  (Optional) Reflect on lessons learned during the WBL experience.
  Explore career opportunities related to the WBL experience.
  (Optional) Participate in a WBL experience, when appropriate.
Introducing the Hospitality Industry
  Explain travel, tourism, and hospitality as an industry.
  Outline the history of the travel, tourism, and hospitality industry.
  Describe local, statewide, national, and international growth and future trends in the hospitality industry.
  Evaluate the effects of travel and tourism on local, state, national, and global economies.
  Analyze the reasons an individual travels.
  Identify types of lodging properties and ownership structures.
  Identify the primary evaluation and rating systems for lodgings.
  Apply basic industry terminology.
Planning for a Career in Lodging Management and Operations
  Describe the career progression opportunities in various areas of the hospitality industry.
  Evaluate the personal qualifications and skills needed for success and advancement in the hospitality industry.
  Analyze the value of diversity in the workplace.
  Identify leadership styles.
  Describe steps for seeking employment in the hospitality industry.
  Summarize the principal employee benefits offered in the lodging industry.
  Explain how to leave a job professionally.
  Research postsecondary and industry-sponsored continuing education opportunities.
  Analyze trends that influence career development.
Communicating Professionally on the Job
  Demonstrate verbal and nonverbal communication skills needed in the lodging industry.
  Demonstrate written business communication skills needed in the lodging industry.
  Identify communication tools for successful guest relations.
  Describe problem-solving skills.
  Demonstrate interpersonal skills required of supervisors in the lodging industry.
  Demonstrate professional communication etiquette.
  Explain the process for handling different types of communication in the lodging industry.
Examining Marketing and Public Relations Functions in the Lodging Industry
  Describe the relationships among marketing, sales, and operations in the lodging industry.
  Explain the benefits of market research and planning.
  Describe primary and secondary research methods and their value.
  Identify the elements of a property analysis.
  Examine market segments within the lodging industry.
  Differentiate among the revenue generators.
  Analyze market segments and the marketing mix to increase market share.
  Identify the marketing functions and their roles in the lodging industry.
  Analyze the role of digital marketing in the lodging industry.
Examining Human Resources and Supervisory Functions
  Identify the role of the human resources department.
  (Optional) Describe the responsibilities of a supervisor.
  (Optional) Examine methods for recruiting and retaining employees.
  (Optional) Explain the hiring and dismissal processes in the lodging industry.
  (Optional) Describe methods for motivating employees.
  (Optional) Demonstrate the steps of conducting an employee evaluation.
Examining Sales Functions in the Lodging Industry
  Demonstrate the steps of the selling process.
  Identify sources for potential sales leads.
  Demonstrate negotiating skills.
  Analyze typical ways clients select a lodging.
  Describe tools for conducting follow-up with guests.
Examining Lodging Front-office Functions
  Describe the organizational structure of the front office.
  Define the role and responsibilities of the guest-services agent.
  Explain the need for accommodations for guests with disabilities.
  Explain the importance of agent-guest dialogue before, during, and after check-in.
  Describe how technology can enhance the check-in and checkout experience.
  Examine incentive programs for frequent guests.
  Compare types of reservations and the information required to process them.
  Describe the relationship between the night audit and front-office operations.
Examining Housekeeping Functions
  Describe the responsibilities of the housekeeping team.
  Explain housekeeping’s role in guest satisfaction and repeat business.
  Describe the procedures for handling biohazardous materials.
  Describe the procedures for cleaning guest rooms.
  Explain how weekly business forecasts influence housekeeping staffing.
  Explain how the housekeeping department prioritizes room cleaning.
  Analyze the effect of time and materials spent on guest room preparation on overall lodging operations.
  Explain procedures for guest room inspection.
Performing Food and Beverage Functions
  Define event services and associated duties.
  Describe the types of banquet service.
  Describe the organization and structure of the food and beverage department.
  Analyze the contribution of catering sales and food and beverage to lodging profitability.
  (Optional) Describe the food and beverage purchasing process.
  Demonstrate table settings for breakfast, lunch, and dinner.
  Describe the duties of food and beverage staff positions.
  Explain a standard room setup.
  Examine the legal implications of controlled substances service and staff intervention.
  (Optional) Describe food handling and storage fundamentals.
  (Optional) Describe sanitation and safety procedures.
  (Optional) Describe room-service procedures.
Evaluating Security, Safety, and Confidentiality
  Explain lodging safety and emergency threats and procedures.
  (Optional) Summarize procedures for managing vendors and contractors.
  Describe the key-control policy.
  (Optional) Evaluate the typical hotel lost-and-found policy.
  (Optional) Describe the responsibilities of various departments regarding lodging security.
  Analyze basic legal responsibilities of the lodging related to safety and security.
  Explain why security management guidelines are needed for a lodging property.
  nterpret guest and employee rights to confidentiality.
  Research workplace safety procedures and OSHA requirements.
Examining Engineering Functions
  Describe the organization and structure of the engineering department.
  Identify basic systems maintained by engineering and maintenance operations.
  Explain why preventive maintenance controls and procedures are needed within a lodging.
Performing Financial Functions
  Explain the relationship between purchasing and other departments.
  Describe the organization and structure of the accounting department.
  Identify the primary functions of the revenue management team.
  Identify the internal and external users of financial information.
  Identify major categories of purchases.
  Analyze how department revenues and expenses affect the lodging's profit margin.
Additional Course Information (for instructors only; do not publish for students).
  Student Competency Records
  8159 Standards Correlations.pdf
  8159 Credentials-Sequences-Clusters.pdf
  8159 Teacher Resource.pdf
  8159 Acknowledgments and Copyright Information.pdf