Title: (Optional) Summarize procedures for managing vendors and contractors.
Course: Lodging Management (12159) > Section: Evaluating Security, Safety, and Confidentiality

Summary should include the reasons for

- requiring credentials and certifications for maintenance professionals
- establishing procedures for property access (e.g., check-in/check-out, use of I.D. badge/visitor's pass, hold-harmless agreements, certificate of insurance).

Process/Skill Questions:

- Why should the lodging have established procedures for managing outside contractors?
- What certifications should the lodging require of outside contractors?
- Why should contractors have controlled access to the property?
- What additional guest-security measures should be in place when contractors are on premise?
- Why do lodgings outsource so many services?
- Why is caution exercised in the vendor/contractor relationship?
- Who should approve outside contractors?
- What are the legal ramifications of hiring a contractor who harms a guest and/or an employee?