Title: Compare types of reservations and the information required to process them.
Course: Lodging Management (12159) > Section: Examining Lodging Front-office Functions

Comparison should include guaranteed and non-guaranteed reservations (both transient and group) made through a central reservations office, an OTA, third party, and the lodging’s front office. Required information includes

- name
- address
- phone number
- email address
- number of guests
- length of stay
- guests' needs and preferences (e.g., special accommodations, smoking/nonsmoking)
- payment information.

Process/Skill Questions:

- What are some reservation types?
- Why is it important to provide confirmation information to guests?
- What are the steps for processing a room reservation?
- Why is it important to collect accurate guest information when processing a room reservation request?
- What are the consequences of incorrectly processing a reservation?
- What can happen if guests' preferences (e.g., nonsmoking room) are not available at check-in?
- What is the explanation for varying rates for the same room, particularly from third-party sites?
- What information is never stated out loud when a guest is checking in with a reservation?
- What is the maximum number of people allowed in a two-bed guestroom?
- How can a non-guaranteed reservation be held without releasing the room?