Title: (Optional) Evaluate the typical hotel lost-and-found policy.
Course: Lodging Management (12159) > Section: Evaluating Security, Safety, and Confidentiality

Evaluation should assess a lodging's legal responsibility for lost-and-found items, procedures for handling lost-and-found items, and retrieval policies.

Process/Skill Questions:

- Why is it important for employees to follow the lodging's lost-and-found procedures?
- What should a room attendant do if guest items are found after checkout?
- Who is legally responsible for guest items left at the lodging?
- Who should pay shipping costs for items left behind?
- What should a lodging employee do if he/she finds cash in a common area within the lodging?