Identification of establishments should include full service, quick service, quick casual, family, themed, cafeteria, catering, and snack bar.
Process/Skill Questions:
Thinking
- What factors affect management’s decision about the kinds of service an establishment should use?
- How does the menu influence the style of service and clientele?
Communication
- What factors influence customers’ decisions regarding selection of dining establishments?
Leadership
- How does the decor of the establishment influence the style(s) of service use?
Management
- How can style of service influence customers’ expectations and behavior?