Title: Demonstrate procedures for marketing to customers.
Course: Culinary Arts I (16052-I) > Section: Using Business and Mathematics Skills

Demonstration should include

- approaching guests in a friendly and professional manner
- making suggestions appropriately
- showing knowledge of the menu
- handling special requests gracefully
- maintaining customer-service standards.

Process/Skill Questions:

Thinking

- Why is flexibility an important attribute for waitstaff?

Communication

- What specialized skills would be valuable for a server to possess?
- What are the basic standards of customer service?

Leadership

- Why is it important to offer customers alternative menu selections, such as heart-healthy, vegan, gluten-free, or low-calorie?

Management

- What special waitstaff skills can improve guest satisfaction and gratuities?
- What are some ideas for handling unexpected problems while serving?