Title: Assist customers.
Course: Agricultural Education - Preparation (18003-II) > Section: Investigating Business Operations

Assisting customers should include

  - following the seven steps of sales transactions
  - providing timely assistance to customers in the store, on the phone, and through electronic communications
  - responding to requests for information in the store, on the phone, or through electronic means with correct information or supplying resources where that information may be obtained
  - knowing the layout of the store to assist customers in locating products
  - asking for coworker assistance, if necessary
  - being courteous at all times
  - adhering to professional behavior standards
  - developing contracts for ongoing relationships with other business partners.

Process/Skill Questions:

  - What is the best way to handle customer conflicts?
  - Why is it important to interact professionally with all customers?
  - What are the benefits of practicing and providing excellent customer service?
  - What are some examples of addressing customers professionally?
  - What information should be obtained from a customer calling with a question?
  - How should one direct a customer looking for a particular product?