Title: List at least six requirements to create effective communication between the EMD and a caller.
Course: Emergency Medical Telecommunications (14055-V) > Section: Obtaining Information and Caller Management

Definition should include

- concept of empathy
- characteristics of respect
- courtesy
- effective listening
- perception and barriers.

Process/Skill Questions:

- What are the benefits of effective listening during an emergency call?
- What does it mean to "own your own feelings" during a call?