Title: Describe the continuous quality improvement process for the EMD.
Course: Emergency Medical Telecommunications (14055-V) > Section: Obtaining Information and Caller Management

Description should include

- what a quality improvement process is
- how quality assurance (QA) is used to perform call reviews and data evaluation, and provide feedback to enhance the overall performance and system.

Process/Skill Questions:

- What is the minimum number of calls that should be screened in an audit?
- How often should the quality assurance audits be performed?
- What data should the call center document regarding call quality assurance?