Title: Analyze consumer rights and responsibilities.
Course: Life Planning (19257-18) > Section: Developing a Plan for Financial Sustainability

Analysis should include explaining the following consumer rights and associated responsibilities with consumer decision making:

- Right to choose among products and services
- Right to information through advertising, product labeling, warranties, publications, and consumer organizations
- Right to safety and legal protection
- Right to express dissatisfaction and be heard
- Right to redress
- Responsibility to be aware of the quality of goods and services
- Responsibility to gather information about a product or service
- Responsibility to speak out and complain
- Responsibility to be an ethical consumer
- Responsibility to respect the environment.

Process/Skill Questions:

Thinking

- How do consumer rights differ from consumer responsibilities?
- Why are consumer rights important? Why should consumers be aware of their rights?
- What would happen if consumers had no rights?
- What happens when consumers do not exercise their responsibilities? What are the benefits of consumer education?
- What responsibilities might consumers exercise to help support their rights?

Communication

- How do you acquire your attitudes and beliefs about consumer rights and responsibilities?
- What communication skills should be used to obtain and evaluate consumer information?
- How do producers communicate with consumers? Which of these methods is most effective with you? Why?
- What steps should you take when your rights have been denied?

Leadership

- What responsibilities are associated with the consumer’s right to choose among a number of providers of products or services?
- How can you teach others the rights and responsibilities of consumers?

Management

- How can you protect yourself from fraudulent claims by producers or sellers?
- What responsibilities do you have to protect yourself from unsafe products?
- What steps can be taken when you determine that a product is unsatisfactory?