Title: Describe basic customer needs.
Course: Education for Employment I (Development) (22901-II) > Section: Acquiring Customer-Service Skills

Description should include

- comfort
- control
- empathy/understanding
- fairness
- options
- information
- satisfaction (e.g., quality, convenience).

Process/Skill Questions:

- How do customers generally expect to be treated by a company employee?
- How can an employee help a customer communicate needs more effectively?
- How might the employee benefit from the ability to properly identify customer needs?
- What factors affect how an employee makes a decision concerning a customer need?