Title: Communicate with a patient to determine whether the patient needs/wants counseling with the pharmacist.
Course: Pharmacy Technician II (14152-II) > Section: Assisting the Pharmacist in Serving Patients

Communication should be accomplished in accordance with

- customer service principles
- patient confidentiality guidelines
- legal requirements
- professional standards
- Omnibus Budget Reconciliation Act of 1990 (OBRA 90) (https://www.congress.gov/bill/101st-congress/house-bill/5835).

See PTCB 5.4, 5.5 (https://www.ptcb.org/lib24watch/files/pdf/169).

See ASHP 3.3 (https://www.ashp.org/-/media/assets/professional-development/technician-program-accreditation/docs/ashp-acpe-pharmacy-technician-accreditation-standard-2018.ashx?la=en&hash=36EAA6511105A6C6BFEA4F30E193892F19E2C385).

Process/Skill Questions:

- What are some effective communication techniques to determine whether a patient desires or requires counseling?
- What cues from the patient might indicate that counseling about medications and/or medical equipment by the pharmacist is needed?
- Why is patient counseling restricted to pharmacists?
- Why is patient counseling important?
- What regulation governs patient counseling?