Title: Aid in establishing, implementing, and monitoring policies and procedures.
Course: Pharmacy Technician II (14152-II) > Section: Participating in the Administration and Management of Pharmacy Practice

Aid should include

- an explanation of the term policy
- an explanation of the term procedure
- an explanation of the distinction among the terms establishing, implementing, and monitoring
- a description of the pharmacy technician's role in establishing, implementing, and monitoring policies and procedures
- identification of policies and procedures with which the pharmacy technician may be involved.

Process/Skill Questions:

- How should a pharmacy technician develop a method for obtaining employee feedback to improve policies and procedures?
- How might policies and procedures differ among pharmacy settings?
- How might a policy or procedure for one area of the pharmacy technician class be developed (e.g., processing prescriptions)?