Title: Office Administration (12003-36)

Demonstrating Personal Qualities and Abilities
  Demonstrate creativity and innovation.
  Demonstrate critical thinking and problem solving.
  Demonstrate initiative and self-direction.
  Demonstrate integrity.
  Demonstrate work ethic.
  WorkplaceReadinessSkillsPoster2019.pdf
Demonstrating Interpersonal Skills
  Demonstrate conflict-resolution skills.
  Demonstrate listening and speaking skills.
  Demonstrate respect for diversity.
  Demonstrate customer service skills.
  Collaborate with team members.
Demonstrating Professional Competencies
  Demonstrate big-picture thinking.
  Demonstrate career- and life-management skills.
  Demonstrate continuous learning and adaptability.
  Manage time and resources.
  Demonstrate information-literacy skills.
  Demonstrate an understanding of information security.
  Maintain working knowledge of current information-technology (IT) systems.
  Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  Apply mathematical skills to job-specific tasks.
  Demonstrate professionalism.
  Demonstrate reading and writing skills.
  Demonstrate workplace safety.
Examining All Aspects of an Industry
  Examine aspects of planning within an industry/organization.
  Examine aspects of management within an industry/organization.
  Examine aspects of financial responsibility within an industry/organization.
  Examine technical and production skills required of workers within an industry/organization.
  Examine principles of technology that underlie an industry/organization.
  Examine labor issues related to an industry/organization.
  Examine community issues related to an industry/organization.
  Examine health, safety, and environmental issues related to an industry/organization.
Addressing Elements of Student Life
  Identify the purposes and goals of the student organization.
  Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  Identify Internet safety issues and procedures for complying with acceptable use standards.
Exploring Work-Based Learning
  Identify the types of work-based learning (WBL) opportunities.
  (Optional) Reflect on lessons learned during the WBL experience.
  Explore career opportunities related to the WBL experience.
  (Optional) Participate in a WBL experience, when appropriate.
Developing Communication Skills
  Demonstrate professionalism in communicating with customers and colleagues.
  Facilitate communication, including telephone calls, conference calls, and virtual meetings.
  Demonstrate etiquette in electronic communications.
  Prepare business correspondence.
  Prepare social media communication.
  Prepare documents for presentation and/or distribution.
  Create effective work relationships.
  Demonstrate professional work standards.
  Identify emerging technology related to telecommunications.
Maintaining Office Systems
  Maintain inventory records.
  Prepare a cost analysis of hardware, furniture, equipment, and supplies.
  Maintain workstation, supplies, and office equipment.
  Receive deliveries of office equipment, supplies, and other orders.
  Troubleshoot computer hardware and software problems.
Managing Financial Functions
  Manage cash fund accounts.
  (Optional) Prepare payroll records.
  Maintain expenditure and disbursement records.
  Determine budgetary requirements for the office.
  Complete purchase requisition or purchase order.
  Prepare vouchers for payment.
  (Optional) Identify various monetary collection procedures.
  Prepare financial statements.
  Maintain records for billing.
Managing Information
  Implement a digital file organization system.
  Prepare a disaster data protection and recovery plan.
  (Optional) Maintain a professional library.
  Maintain an organizational filing system.
  Maintain manual and electronic reminders.
  Maintain contact list.
  Follow network safety rules for stored documents.
  Access electronic resources.
Processing Information and Data
  Produce complex business documents.
  (Optional) Transcribe information from recorded media.
  (Optional) Dictate notes and correspondence.
  Enhance documents using formatting features.
  Create tables.
  Create macros.
  Find/replace text and data.
  Merge text and data.
  Convert document from one software program to another.
  Develop a spreadsheet.
  Edit a spreadsheet.
  Enhance a spreadsheet by using formatting features.
  Create a database.
  Exhibit use of data functions.
  Create queries.
  Manipulate data.
  Generate a database report.
  Format a datasheet.
  Integrate database, spreadsheet, and word processing activities.
Organizing and Planning Functions
  Prepare presentation visuals and handouts.
  Create a multimedia presentation.
  Demonstrate time management by monitoring workloads.
  (Optional) Determine the most cost-effective process for reproduction of printed material.
  Manage employee calendar.
  Coordinate a web conference.
  Coordinate travel arrangements for employees.
  Coordinate meetings, events, training, and activities for employees.
  (Optional) Design a physical layout of the office.
  Give directions.
  Follow directions.
Assisting Employees
  (Optional) Develop an office manual of policies and procedures.
  Explore strategies for improving the workplace.
  (Optional) Coordinate administrative support staff work schedule and workload distribution.
  Formulate ongoing coaching and feedback for employee performance evaluation.
  Maintain employee records.
  Explain the importance of confidentiality in the workplace.
  Coordinate mailing and alternative delivery services.
  Contribute job descriptions for administrative support staff.
  Serve on an interview panel for administrative support staff applications as prescribed by organizational policy.
  (Optional) Provide onboarding for new administrative support staff.
  (Optional) Research professional and personal development opportunities.
  Analyze ethical issues related to office administration.
  Participate in the development of a code of ethics for job-specific information systems.
Preparing for Industry Certification
  (Optional) Describe the process and requirements for obtaining industry certifications related to the Office Administration course.
  (Optional) Identify testing skills and strategies for a certification examination.
  (Optional) Complete selected practice examinations.
  (Optional) Complete an industry certification examination.
Developing Employability Skills
  Examine trends in employment.
  Develop a career plan.
  Research career opportunities in the Office Administration field.
  Complete a paper and/or electronic employment application.
  Demonstrate successful interviewing techniques.
  Compose an interview follow-up letter.
  Update portfolio, including a résumé in a format suitable for print and online posting.
  Identify the steps to follow in resigning from a position.
  Identify potential employment barriers for nontraditional groups and ways to overcome the barriers.
ADDITIONAL COURSE INFORMATION (for instructors only; do not publish for students)
  Student Competency Records
  6621 6622 Instructional Scenarios.pdf
  6621 6622 Standards Correlations.pdf
  6621 Credentials-Sequences-Clusters.pdf
  6621 6622 Acknowledgments and Copyright.pdf