Description should be based on company SOP reference materials and include procedures for sorting, washing, drying, folding, stacking, and storing hotel linens.
Process/Skill Questions:
Thinking
- Why must attendants follow a definite procedure when laundering hotel linens?
- What kinds of inspection should housekeeping staff give linens after laundering?
Communication
- How can facility standards be effectively communicated to laundry attendants?
- What kind of inventory should be maintained? How often should the inventory be updated?
Leadership
- How can leaders make sure that laundry attendants meet facility standards?
- What resources are available to guide purchasing decisions regarding appropriate appliances and equipment for the facility?
Management
- How can management set the appropriate standards for handling and cleaning laundry?
- What can management do to discourage theft of linens?