Title: Clean guest rooms, public areas, employee areas, and offices, according to SOPs.
Course: Hospitality, Tourism, and Recreation II (16999-II) > Section: Fulfilling the Responsibilities of the Rooms Division and Lodging Facilities Operations

Cleaning should include

- providing linens, towels, and toilet items
- using wheeled carts for cleaning supplies
- maintaining hallways
- disposing of waste, trash, and ashtrays
- replenishing customer supplies (e.g., drinking glasses, writing supplies, and hygiene items)
- keeping storage areas and carts well-stocked, clean, and tidy
- checking lights and appliances to ensure that they are working
- stocking in-room bars and refrigerators, as necessary
- deep cleaning.

Process/Skill Questions:

Thinking

- Why must the room attendants be trained in professional cleaning techniques?
- How do small in-room amenities improve guest expenses?

Communication

- What communication methods must room attendants use to ensure the needs of guests are met?
- How can the housekeeping staff communicate willingness to meet the needs of the guests?

Leadership

- How can leaders ensure that room attendants complete their jobs thoroughly?
- What kind of training should new housekeeping employees undergo?
- Who should set the standards for cleaning?

Management

- Why is the room attendant an integral part of the total team?
- Why is routine important in cleaning guest rooms?
- What is the best way to include all employees in team building?