Title: Answer telephone.
Course: Nail Technician I (19105-1) > Section: Performing Daily Salon Operations

In taking client phone calls, the nail technician should listen closely, speak clearly and correctly, and be courteous at all times. He or she should identify the client's need and meet that need while trying to create a service/sales opportunity for the salon. The nail technician should write down messages and other client information and confirm its correctness by reading it back to caller.

Process/Skill Questions:

- Why is it important to listen closely when having a conversation with a client?
- What customer service skills are important when answering the phone?
- Why is it important to record and confirm information taken over the phone?