Identification should include
- techniques for establishing rapport with clients
- the importance of involving the client in all decisions and choices for care
- legal requirements for data privacy (e.g., HIPAA, 42 CFR) and office procedures for securing private records
- the procedure for reporting a breach in confidentiality
- penalties for breaching confidentiality.
Process/Skill Questions:
Thinking
- What are examples of behaviors that show respect for a client’s dignity and autonomy?
- How can one establish rapport with clients while maintaining personal and professional boundaries?
Communication
- How do family and human services professionals empower clients to make their own choices?
- How can verbal and nonverbal communication convey dignity and respect?
Leadership
- How does management ensure that policies and procedures are followed by staff?
- How should patronizing or disrespectful attitude toward clients be addressed?
Management
- How does a professional maintain private and secure client documentation?
- What protocol is being used to ensure clients’ privacy and autonomy?