Title: Describe the necessity and benefits of customer service.
Course: Education for Employment I (Preparation) (22153-18) > Section: Acquiring Customer-Service Skills

Description should include the following:

- Necessity—Customer service brings business transactions to a profitable conclusion.
- Benefits—Good customer service encourages customer loyalty and a positive reputation.

Process/Skill Questions:

- How should an employee respond to a difficult customer?
- How can providing exceptional customer service increase the number of customers and returning customers?
- What strategies can be used to improve customer service in a business?