Title: (Optional) Demonstrate telephone etiquette.
Course: Business Individualized Program (Development) (12997) > Section: Using Telecommunications

Demonstration should include

- locating directory information
- using proper tone and courtesy
- avoiding use of slang terms and fillers (e.g., um, like)
- making a telephone call (i.e., introducing oneself, exercising courtesy, asking for the person with whom one wishes to speak, leaving a message)
- answering an incoming telephone call (i.e., following company protocol for answering the telephone, asking who is calling, taking a message, holding, and transferring the call).