Title: Manage customer contact.
Course: Education for Employment II (Development) (22903-18) > Section: Applying Customer-Service Skills

Managing contact should include

- acknowledging the customer promptly, either in-person or through communication technology
- projecting a professional and friendly image
- soliciting professional and courteous assistance throughout the interaction.

Process/Skill Questions:

- What is a good way of introducing yourself to a customer?
- Why is it important to approach customers, rather than waiting for them to approach you?
- Why does your employer want you to initiate customer contact?