Title: (Optional) Demonstrate customer-service behaviors and attitudes.
Course: Education for Employment II (Development) (22903-18) > Section: Applying Customer-Service Skills

Demonstration should include

- professional communication skills
- interpersonal skills (e.g., being amicable and enthusiastic to help)
- business etiquette
- problem-solving skills
- respect for the customer.

Process/Skill Questions:

- What is the impact of telephone etiquette on customer service?
- How can excellent customer service result in employee promotion?
- What is the correlation between customer-service skills and company profit?
- What can a company do to increase customer satisfaction?