Title: (Optional) Troubleshoot workplace problems, issues, or conflicts to find a solution.
Course: Education for Employment II (Development) (22903-18) > Section: Communicating on the Job

Troubleshooting should include

- determining the errors or conflicts
- attempting to correct or resolve the issues or conflicts (may require more than one attempt or method)
- finding a solution that works and is agreed upon
- creating an action plan.

Process/Skill Questions:

- Why is active listening, formulating and expressing desired outcomes, identifying underlying interests, and developing and analyzing options critical to collaborative problem-solving?
- What are the differences between compromise and cooperation? Collaboration and consensus-building?
- What specific attitudes should the individual/mediator practice using when conducting a conflict-resolution session between two parties?
- How do work ethic and personal values affect decisions made when solving problems?