Communication should include the use of
- electronic medical record (EMR)
- written, verbal, and nonverbal strategies to overcome barriers to communication
- telephone, telehealth, and fax etiquette
- reporting
- filing/e-filing procedures.
Process/Skill Questions:
- What communication is necessary for maintaining continuity of care?
- How can a PCT facilitate communication among a patient/client, a patient’s/client’s family, and the healthcare team?
- What information can be found in a personal health record (PHR)? An electronic health record (EHR)? Medication administration record (MAR)?