Identification should include
- explaining the RESPA (research, evaluate, shop, purchase, assert your rights after purchase) system
- explaining comparison-shopping strategies
- explaining how salespeople can help
- evaluate the pros and cons of sales incentives (e.g., discounts, coupons, rebates, customer cards, special offers)
- evaluate advantages and disadvantages of purchasing, leasing, and renting
- negotiate prices or terms
- address incorrect billing, receipts, or invoices.
Process/Skill Questions:
Thinking
- What are the advantages of prices?
- Why are prices an efficient way to allocate goods and services?
Communication
- What do merchants usually do to sell items that are overstocked? What does this tell you about the equilibrium price for the product?
Leadership
- Why might one choose to purchase, lease, or rent a product?
Management
- How might every day prices help buyers make decisions of goods and services they buy?