Demonstration should include
- explaining the potential effects of nonverbal communication
- positive effects (e.g., improved understanding, relationship-building)
- negative effects (e.g., increased conflict, misunderstanding)
- exhibiting the positive use of nonverbal communication in interactions with others through gestures, posture, and facial expressions.
Process/Skill Questions:
- How might nonverbal communication and verbal communication produce conflicting messages? What effects might these conflicting messages have on the listener(s)?
- Why is it important to observe nonverbal communication in co-workers? In customers?
- What are some nonverbal cues that have different meanings in different cultures? How do these affect communication? Why is it important to know these?
- What are some nonverbal gestures that demonstrate respect?