Title: Use feedback to improve performance.
Course: Marketing (12164) > Section: Developing Professionalism in the Workplace

Using feedback should include

- collecting feedback from customers, co-workers, and/or supervisors
- analyzing feedback
- applying feedback to improve performance.

Process/Skill Questions:

- What skills do you need to work effectively with a group?
- In what ways might an employee receive feedback? What are the best ways and times to give feedback to employees?
- How can criticism be constructive?
- How does the use of technological tools affect customer service and vice versa?
- How is customer feedback collected?