Title: Demonstrate positive working relationships.
Course: Marketing (12164) > Section: Developing Professionalism in the Workplace

Demonstration should include

- maintaining an open mind
- active listening
- showing a willingness to help and work with others
- adapting to the variety of personality types and work styles
- exhibiting flexibility, maturity, empathy, initiative, and dependability in work situations
- avoiding office gossip and other divisive behavior
- reporting bullying to the appropriate authority
- avoiding inappropriate comments (e.g., sexual harassment).

Process/Skill Questions:

- How does it benefit an employee to develop positive working relationships with peers? With supervisors?
- Why is it important to be flexible in the workplace?
- How can diversity awareness contribute to positive working relationships?
- What are the benefits of having a variety of personality types within a workplace?
- How can office gossip negatively affect productivity?
- What are potential customer conflicts? Co-worker conflicts?
- Why should employees be empathetic to customers’ and co-workers’ situations?
- How should conflicts between co-workers be handled?