Title: Maintain a professional relationship with patients, caregivers, and colleagues.
Course: Medical Assistant II (14151-II) > Section: Communicating in the Workplace

Maintaining a professional relationship should include

- providing exemplary customer service
- exhibiting positive and professional verbal and nonverbal communication skills
- acting as a responsible team member
- adhering to legal and ethical principles at all times
- applying de-escalation techniques (e.g., voice, tone)
- continuing education through obtaining continuing education units (CEUs).

Process/Skill Questions:

- What is the role of nonverbal communication in maintaining professionalism?
- How does the professionalism of the medical assistant influence patient care?
- How should conflict be handled with an angry or aggressive patient?