Demonstration should include the following:
- Balance billing
- Dunning notice
- Follow-ups
- Insurance payments
- Insurance tracer
- Adherence to Truth-in-Lending Act
- Collections
- Payment plans
- Bankruptcy
- Skiptrace
- Payment schedule form
Process/Skill Questions
- What is a “skip” patient?
- Under the Truth in Lending Act, what items must be included in a payment plan?
- What are the proper “ethics” regarding a collection call?