Demonstration should include the following:
- Identify the debtor
- Identify yourself
- Ask for the full amount of payment due
- Identify the problem
- Identify a solution
- Close the deal
- Document the agreement
- Be polite
- Call at appropriate times of the day
- Do not ask third parties
- Pause and listen
Process/Skill Questions
- Why is it important to be aware of what time of day a collection call is made?
- Why is it important to offer solutions when collecting debt?