Research should include
- checking related TSBs and manufacturer recalls
- using electronic service information and time-labor guides
- obtaining procedures from service manuals
- using strategy-based diagnostic procedures to collect information, progressing from a general to a more specific focus.
Process/Skill Questions:
- What information is most important when receiving a vehicle for servicing?
- Why does a technician need a full vehicle service history?
- What vehicle information does the technician need before beginning his/her research?