Title: List procedures for citizens to report an emergency.
Course: Public Safety I (15101-I) > Section: FIREFIGHTING: Using Fire Detection, Protective, and Communications Systems

List should include the information citizens must confirm when reporting an emergency, such as

- location of the emergency
- nature of the emergency
- call-back number
- caller location and situation.

Process/Skill Questions:

- What are the local department’s procedures for taking a report from a citizen?
- Why is it often difficult to communicate clearly with someone who is reporting an emergency?
- What is the most important information about an emergency that a communications department should know?