Title: Demonstrate the ability to listen.
Course: Nurse Aide (14051) > Section: Unit II: Communication and Interpersonal Skills

Demonstration should include

- ways to improve listening
  - not interrupting
  - asking questions for clarification
  - giving the resident time to respond
  - reducing or eliminating distractions
- non-verbal communication
  - posture
  - appearance
  - eye contact
  - gestures
  - facial expression
  - touch.