Title: Demonstrate strategies to respond to angry behavior.
Course: Nurse Aide (14051) > Section: Unit IX: Individual Client’s Needs, including Mental Health and Social Service Needs

Demonstration should include

- be pleasant and supportive, speaking in a normal tone, treating the client with respect
- trying to find the cause of anger
- observing one’s body language and thinking before speaking
- not arguing with the client/resident
- responding promptly to requests
- reporting behavior to a licensed nurse.