Identification should include explaining the following consumer rights and associated responsibilities regarding consumer decision-making:

• To choose among products and services
• To information through advertising, product labeling, warranties, publications, and consumer organizations
• To safety and legal protection
• To express dissatisfaction and be heard

Responsible consumer behavior includes using information wisely, following product guidelines, and reporting legitimate concerns.

Process/Skill Questions:

• What is the difference between a right and a responsibility of customers?
• Where can one find information on consumers' rights and responsibilities?
• What are some consumer safety organizations, and what are their roles?