Title: Define the products and services of the hospitality, tourism, and recreation industries.
Course: Introduction to Hospitality, Tourism and Recreation (16001-36) > Section: Exploring the Past, Present, and Future of the Hospitality, Tourism, and Recreation Industries

Definition should include

- products (e.g., merchandise, food and beverage)
- services (e.g., housekeeping, spa treatments, tour and travel packages).

Process/Skill Questions:

Thinking

- How does one determine the products and services a facility should offer?
- What are the psychological needs common to all guests?

Communication

- How can a facility communicate its desire to meet guests’ expectations?
- How can guests be encouraged to express their opinions about a facility’s services?

Leadership

- How can leaders create an environment in which all employees put the expectations of guests above everything?
- Why are leaders ultimately responsible for guest satisfaction?

Management

- What role does management play in positive guest relations?
- Why should management provide employee training for customer relations?